Delivery charges *online orders only.
** The delivery dates available are subject to change and should be used as a guide only.
Deliveries are subject to manufacturer lead times, product availability, vehicle availability, order size and the proximity of the delivery. **
Please note the following information refers to orders made online only. If you make an order in-branch, please contact the branch you ordered through for delivery information.
Local deliveries are charged at £9.99 +vat
Our online deliveries are serviced from our Woolwich Transport Depot. Our catchment area is limited to around 20 miles from the depot and this takes traffic and road restrictions into consideration. All products ordered that have local delivery ticked will be delivered by our own vehicles with the choice of standard, crane or Moffett offload as well as live tracking and digital POD. Please let us know if you have any special requirements during the checkout process so we can make sure we deliver your goods correctly. Click here for a full list of postcodes currently in our catchment
*If your postcode is not within our catchment area please call us on 0203 198 2040 and we can calculate the cost of delivery.
Direct to Site
Direct to site orders are delivered direct from the manufacturer. If you prefer, we can have these items delivered to store for collection. Please check the lead time information on the item record and be aware that many orders are delivered by post or hauler and will not have a crane offload. Please contact us if you have specific delivery requirements.
Click and Collect *online orders only
We will send you an email notification as soon as your items are ready to collect, please do not visit the store unless you have received an email. Please check your local store opening information before traveling. Click and collect is currently available at Bromley, Mitcham, Plumstead, Dulwich and Woolwich.
Refunds and Returns
To return an item please contact our returns team either by phone on 0208 316 8152 or by email at firstname.lastname@example.org. All returned items must be un-opened and in a resalable condition. Carriage costs will not be refunded.
Cancelling a click and collect or delivery
If your item has not been palletised, wrapped and loaded, you may be able to cancel your items and receive a full refund including carriage costs. Please inform our returns team either by phone on 0208 316 8152 or by email at email@example.com.
We will not accept returns on products that have been previously installed, made to measure products, clearance and non-stock special orders.